Cancellation and Refund policy

Can I change my delivery address or mobile number once the order is placed?

This is not possible in case shipment is left out of delivery. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by you (customer) at the time of placing an order,we will be able to offer a partial refund after deduction of Rs. 200 for shipping.

What should I do If I miss the delivery?

We will make 3 attempts to deliver the order to you-on consecutive day. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs.200 as the charges we had to bear to have the product packed, onward and reverse shipping.

What Do I do if my shipment has tampered?

If you receive a dented box or open a package only to discover the item in bad condition, take pictures to document the condition of the delivery when it arrived — upload the clips to us with your order id and write us to Aai ki Almirah  without tearing our Tag and within 10 days after day of delivery. This is required for verification .Refund shall be conditional in case of any misuse by buyer .Depending upon condition return or exchange an order will be executed.

What happens in case my order is not delivered?

In case the ordered items do not reach to you within 35 days from the shipping date from our store, we will offer a full refund, provided any tracking information does not show that delivery was attempted at your doorstep. However, in the case of packages for which we don’t have tracking details, we will assume that package delivery was not attempted, and we will refund your entire amount from the date of raising a complaint with us.

Return & Exchanges

Before you return Aai ki Almirah product, please let us know how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. Let's not think of an irregular weave or print or a stitch as a defect. Hand loom by definition means a glorious uncertainty when it comes to uniformity.
We do not offer any refunds against products already purchased from us unless for the following conditions:

• Please note that Return or Refund or Exchange will not be made against the non-returnable items(jewelry), unless there is a defect or damaged.
• You need to raise a Return request through aaikialmirah.in.
• If unfortunately you have to return or exchange an order,please do so within 2 days of delivery through aaikialmirah.in.
• No return or exchange request would be accepted if the request is raised after  2 days of receiving of the product. If you want to return any one product from the combo or sale or form frequently bought together, the discount will be revoked.
• Defective or wrong product will be eligible for replacement within 2 days of delivery and  you need to provide authentic supporting video which consist the prove that the product was damaged by the seller(i.e. unpackaging video) to get the full refund.To send the required details please mail us: info@aaikialmirah.in.
• After the receipt of item(s),your request for returns/exchanges would be processed.
• Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods ,it is also applicable in case delivery  returned due to  wrong address or  false information or pin code is out of pick up location.Extra shipping charge is require to be paid by you(customer) and you will be communicated by our sales team.
• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive of the earlier shipment.Extra shipping charge is require to be paid by you(customer) and you will be communicated by our sales team.
• For COD(Cash On Delivery ) Transactions: Cash Refunds are not allowed for COD orders since we can not  deliver cash through couriers.
  
• Refunds can only be processed to your bank account,details need to be provided.
• Refunds are allowed in case we cancel the order due to some internal reasons or you have cancelled the order before we have confirmed the order.