Terms & Conditions

Terms Of Use

Welcome to aaikialmirah.in. aaikialmirah.in and its affiliates provide their services to you subject to the following conditions. If you visit or shop at aaikialmirah.in, you accept these conditions. Please read them carefully. In addition, when you use any current or future aaikialmirah.in service or visit or purchase from any business affiliated with aaikialmirah.in, whether or not included in the aaikialmirah.in Website, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to www.aaikialmirah.in, to understand our practices.

Eligibility

If you are a minor, i.e. under the age of 18 years, you may use/access the our website under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however prohibited (even under provision) from purchasing any product(s) which is for adult consumption,the sale of which to minors is prohibited.
If you are a retailer, wholesaler or any other business user, you are not eligible to purchase products as sell as third-party transaction is not allowed.
Aai ki Almirah in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the website. If: (i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or (ii) the Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or (iii) may breach the terms of this User Agreement or(iv) your usage may be restricted or blocked.

Shopping

We retail our products through exclusive company owned stores .For address details ,visit Store details in the website bar. Also you can locate our store through Google Maps,by entering Aai ki Almirah in the search bar. We also offer online sales through our Aai ki Almirah website at www.aaikialmirah.in

How Do I shop Online?

We have taken every step to ensure that your shopping experience at Aai ki Almirah should be convenient and hassle free .If you have any suggestion or feed back for us,we greatly appreciate to hear from you.Please write us at info@aaikialmirah.in.

Browsing The Online store

We have made an elaborate structure of categories and subcategories on the Home Page to help you find what you are looking for. Please open our web site: www.aaikialmirah.in and use the main navigation menu where you will get the names of our different product categories.To reach the landing page of each category,click on the title of that category .You can also reach into sub category of the product by click on that to get more product details.

How can I find out about the details about the Product sizing,material,colour?

All the Products listed on our website have detailed product descriptions. When you click on the product you like,you will be taken to the Product Page.On this page you can find product sizes,Material,Colour mentioned in details .There is a detailed size chart you can refer to while buying dresses/Kurtis across website.

Do I have to Sign Up for Aai ki Almirah Account to Buy Product at aaikialmirah.in ? Or ,Setting up An Account .

You do not need to have an account to shop on Aai ki Almirah always. You can also continue shopping as a guest Shopper, and during check out you will have the option of signing up for a new account. However, there are several benefits to creating an account.
Update your account,go to My Account and click on the option “EDIT” below to login to your account.
To register,you just need to click on the option of our website and click on “Create Account” option below login to create your account.

Adding items to your Shopping cart

Please check colour ,size and quantity before you click on the Add to Cart Button .You can continue to add items to your shopping cart until you are ready to check out.

Changing the items in Your Shopping Cart

You can change your items in your shopping cart by clicking on + or – button.Your order value will be recalculated each time you change the quantity automatically.Once you are satisfied with your order ,you can proceed with checking out process by clicking “Proceed to pay” on the shopping cart page.This takes you to check out.

Checking Out

On the Checkout Page you can choose to check out either as guest, or as a registered customer.To check out as a registered customer click on the already registered and then login.Or You can create a new account in the pop up window that appears.If you check out as a registered customer ,all the billing and shipping details will be linked in your invoice .If you check out a s guest ,you will need to enter this information yourself.Please note that we can’t accept ship to party as Post Box.
Please review all the details before you continue to confirm your order.In the next step ,you will be redirected to our secured payment gateway-Razor Pay for domestic orders and for international orders.Enter your credit or debit card information or chose your bank for net banking transactions and click ”Submit” along the bottom of the page. Depending on the type of card you own ,you might be directed to another site in order to verify your online password within 24 hrs.Otherwise ,you are done with payment transaction .
Congratulations and thank you for shopping with aaikialmirah.in.
Your payment is processed in real time and you will receive a confirmation email from us.
Once your order has been shipped, you will receive an email from us with the courier details .

Order

How do I know once my order is confirmed?

Once your payment is authorized and your order is completed ,you will receive an email and sms from us confirming the order placement.You would be provided with the Order number, details of the order and the amount you paid.

Is it safe to use My Credit Card Online At aaikialmirah.in?

We don’t store credit card information on our website.Your credit card information is safe with our payment solution providers-PayPal.

Can I change my delivery address or mobile number once the order is placed?

This is not possible in case shipment is left out of delivery. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by you (customer) at the time of placing an order,we will be able to offer a partial refund after deduction of Rs. 200 for shipping.

How to check the status of My Order?

To check the status of your order ,log in to www.aaikialmirah.in and go to “My orders” ,then “track order “.

Can I pre-order an item which sold out ?

You can click on notify when Available tab and we will notify you as soon as the product has been restocked.

I am unable to place an order

We are available on WhatsApp too, ping us on +91 9330089339.

I would want to cancel my order

You can cancel your order before it shipped. Once shipped ,and you chose to cancel the order there would be a deduction of Rs. 200 INR, as the charges we had to bear to have.

Shipping

What is the estimated delivery time?

The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros and Tier 1 cities.Tier 2 & 3 cities may take minimum 3 to 5 days. Some cities in North East India & J&K et. May take minimum 5-7 days.Due to unforeseen reasons there might be delay in shipments and would appreciate your patience.

Why did I receive only a part of my order?

Considering the availability of stock, we may dispatch your total order quantity in single or two different shipment.
The product packed, onward, and reverse shipping.

Shipping related Other Queries

Will I be charged for Octroi or Entry Taxes In case of Domestic Shipping?

All our Products are shipped within India from our store in Kolkata, India to your provided shipping address. You may need to pay the additional duties and taxes (Octroi or Entry Tax) which are levied once a shipping reaches to your state. In other cases majority of orders need not to pay additional fees. For this we are unable to calculate when and how much these infrequent duty charges will be levied. For these ,additional duties amount needs to be borne by our customer. We have arranged with our courier partners to clear your goods for you and deliver them to your door step. At the time of the delivery, if you are asked to pay any duties and taxes against Invoice /Receipt from Our courier partner ,you will have to pay them directly at the time of delivery.

Compliance with Laws

As required by applicable law, if the Customer makes a purchase of an amount equal to or above

INR. 2000000/-, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility andAai ki Almirah .

Will I be charged for Custom Duty in case my Shipping address ins Outside of India?

You need to pay the additional import duties and taxes which are levied once a shipment reaches to your country. However, we are unable to calculate when and how much these custom duty charges will be applicable. In the case where additional custom duty is applicable you will be responsible for paying these additional fees. We have arranged with our courier partners to clear your goods for you and deliver them to your door step. At the time of the delivery, if you are asked to pay any duties and taxes against Invoice /Receipt from Our courier partner ,you will have to pay them directly at the time of delivery.

Do We offer Expedite Shipping?

No, At present we are unable to offer that service.

Can I Ship Different items In My Order To Different Shipping Addresses?

Only one shipping address per order is accepted. If you would like to order several items and ship to different people,kindly treat these as separate orders.

I am Missing an item, what do I do?

This is probably due to your order being dispatched to separate parcel -you can check your email or status of the order else we will check at our side with POD.

What should I do If I miss the delivery?

We will make 3 attempts to deliver the order to you-on consecutive day. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs.200 as the charges we had to bear to have the product packed, onward and reverse shipping.

Can I open the package before making the payment for COD Orders?

Our courier person will handover the package to you to open only once the payment has been made. We suggest you to avoid accepting any package if it has been tampered.

What Do I do if my shipment has tampered?

If you receive a dented box or open a package only to discover the item in bad condition, take pictures to document the condition of the delivery when it arrived — upload the clips to us with your order id and write us to Aai ki Almirah  without tearing our Tag and within 10 days after day of delivery. This is required for verification .Refund shall be conditional in case of any misuse by buyer .Depending upon condition return or exchange an order will be executed.

What happens in case my order is not delivered?

In case the ordered items do not reach to you within 35 days from the shipping date from our store, we will offer a full refund, provided any tracking information does not show that delivery was attempted at your doorstep. However, in the case of packages for which we don’t have tracking details, we will assume that package delivery was not attempted, and we will refund your entire amount from the date of raising a complaint with us.

Payment

Aai ki Almirah enables online verification and authorization of payments through authorized digital payment gateway
The following payment methods are accepted though the above mentioned payment gateway:-

• All Valid Credit card (Domestic and international Visa,Master card and Rupay card)can be accepted for processing payment through gateway
• Debit Card issued by most of the major banks
• Gpay
• PayTM
• PhonePay
• COD facility will be provided on few selected areas courier partners in near future. Any inconvenience you face is regretted.
• All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Note:Your Billing amount will be shown in Indian Currency on the Payment Gateway which is equivalent to your order value.

What should I do if my payment fails on payment gateway but money debited?

The transaction failed but the amount got deducted from the bank account, Banks usually take up to 3 business days to add money back to your account. Please wait for your bank to complete the reversal or contact your bank referring to the bank account statement to verify if your transaction has been reversed.
If your payment fails, you can retry the payment using our different payment method .

Order Cancellation

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.

Return & Exchanges

Before you return Aai ki Almirah product, please let us know how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. Let's not think of an irregular weave or print or a stitch as a defect. Hand loom by definition means a glorious uncertainty when it comes to uniformity.
We do not offer any refunds against products already purchased from us unless for the following conditions:

• Please note that Return or Refund or Exchange will not be made against the non-returnable items(jewelry), unless there is a defect or damaged.
• You need to raise a Return request through aaikialmirah.in.
• If unfortunately you have to return or exchange an order,please do so within 2 days of delivery through aaikialmirah.in.
• No return or exchange request would be accepted if the request is raised after  2 days of receiving of the product. If you want to return any one product from the combo or sale or form frequently bought together, the discount will be revoked.
• Defective or wrong product will be eligible for replacement within 2 days of delivery and  you need to provide authentic supporting video which consist the prove that the product was damaged by the seller(i.e. unpackaging video) to get the full refund.To send the required details please mail us: info@aaikialmirah.in.
• After the receipt of item(s),your request for returns/exchanges would be processed.
• Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods ,it is also applicable in case delivery  returned due to  wrong address or  false information or pin code is out of pick up location.Extra shipping charge is require to be paid by you(customer) and you will be communicated by our sales team.
• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive of the earlier shipment.Extra shipping charge is require to be paid by you(customer) and you will be communicated by our sales team.
• For COD(Cash On Delivery ) Transactions: Cash Refunds are not allowed for COD orders since we can not  deliver cash through couriers.
  
• Refunds can only be processed to your bank account,details need to be provided.
• Refunds are allowed in case we cancel the order due to some internal reasons or you have cancelled the order before we have confirmed the order.