Shipping Policy

Shipping

What is the estimated delivery time?

The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros and Tier 1 cities.Tier 2 & 3 cities may take minimum 3 to 5 days. Some cities in North East India & J&K et. May take minimum 5-7 days.Due to unforeseen reasons there might be delay in shipments and would appreciate your patience.

Why did I receive only a part of my order?

Considering the availability of stock, we may dispatch your total order quantity in single or two different shipment.
The product packed, onward, and reverse shipping.

Shipping related Other Queries

Will I be charged for Octroi or Entry Taxes In case of Domestic Shipping?

All our Products are shipped within India from our store in Kolkata, India to your provided shipping address. You may need to pay the additional duties and taxes (Octroi or Entry Tax) which are levied once a shipping reaches to your state. In other cases majority of orders need not to pay additional fees. For this we are unable to calculate when and how much these infrequent duty charges will be levied. For these ,additional duties amount needs to be borne by our customer. We have arranged with our courier partners to clear your goods for you and deliver them to your door step. At the time of the delivery, if you are asked to pay any duties and taxes against Invoice /Receipt from Our courier partner ,you will have to pay them directly at the time of delivery.

Compliance with Laws

As required by applicable law, if the Customer makes a purchase of an amount equal to or above

INR. 2000000/-, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility andAai ki Almirah .

Will I be charged for Custom Duty in case my Shipping address ins Outside of India?

You need to pay the additional import duties and taxes which are levied once a shipment reaches to your country. However, we are unable to calculate when and how much these custom duty charges will be applicable. In the case where additional custom duty is applicable you will be responsible for paying these additional fees. We have arranged with our courier partners to clear your goods for you and deliver them to your door step. At the time of the delivery, if you are asked to pay any duties and taxes against Invoice /Receipt from Our courier partner ,you will have to pay them directly at the time of delivery.

Do We offer Expedite Shipping?

No, At present we are unable to offer that service.

Can I Ship Different items In My Order To Different Shipping Addresses?

Only one shipping address per order is accepted. If you would like to order several items and ship to different people,kindly treat these as separate orders.

I am Missing an item, what do I do?

This is probably due to your order being dispatched to separate parcel -you can check your email or status of the order else we will check at our side with POD.

What should I do If I miss the delivery?

We will make 3 attempts to deliver the order to you-on consecutive day. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs.200 as the charges we had to bear to have the product packed, onward and reverse shipping.

Can I open the package before making the payment for COD Orders?

Our courier person will handover the package to you to open only once the payment has been made. We suggest you to avoid accepting any package if it has been tampered.

What Do I do if my shipment has tampered?

If you receive a dented box or open a package only to discover the item in bad condition, take pictures to document the condition of the delivery when it arrived — upload the clips to us with your order id and write us to Aai ki Almirah  without tearing our Tag and within 10 days after day of delivery. This is required for verification .Refund shall be conditional in case of any misuse by buyer .Depending upon condition return or exchange an order will be executed.

What happens in case my order is not delivered?

In case the ordered items do not reach to you within 35 days from the shipping date from our store, we will offer a full refund, provided any tracking information does not show that delivery was attempted at your doorstep. However, in the case of packages for which we don’t have tracking details, we will assume that package delivery was not attempted, and we will refund your entire amount from the date of raising a complaint with us.